PRIVACY STATEMENT

ARTICLE 1 - PERSONAL INFORMATION COLLECTED

When you make a purchase from our online store, as part of our purchasing process, we collect the personal information you provide to us, such as your name, address, and e-mail address.

When you browse our store, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to learn more about the browser and operating system you are using.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

ARTICLE 2 - CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we assume that you consent to our collecting and using your information for that purpose only.

If we ask you to provide us with your personal information for any other reason, such as for marketing purposes, we will ask you directly for your express consent or give you the opportunity to decline.

How can I withdraw my consent?

If, after you have given us your consent, you change your mind and no longer wish us to contact you or collect or disclose your information, you may notify us by contacting info@nova-pharma.com.

ARTICLE 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

 

ARTICLE 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored in Shopify's data storage system and databases, as well as in Shopify's general application. Your data is stored on a secure server protected by a firewall.

Payment:

If you make your purchase via a direct payment gateway, Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained only as long as necessary to complete your order. Once your order has been finalized, your purchase transaction information is deleted.

All direct payment gateways adhere to PCI-DSS standards, managed by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements ensure the secure processing of credit card information by our store and its service providers.

For more information, please consult the Shopify Terms of Use here or the Privacy Policy here.

 

ARTICLE 5 - SERVICES PROVIDED BY THIRD PARTIES

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we encourage you to read their privacy policies carefully to understand how they will treat your personal information.

It is important to remember that some suppliers may be located or have facilities in a jurisdiction different from yours or ours. Thus, if you choose to conduct a transaction involving the services of a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider is located or those of the jurisdiction where its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information used to complete the transaction may be disclosed under U.S. law, including the Patriot Act.

Once you leave our store site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms and Conditions of Sale and Use.

Links

You may leave our website by clicking on certain links on our website. We assume no responsibility for the privacy practices of such other sites and recommend that you read their privacy policies carefully.

SECTION 6 - SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.

If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards generally recognized by the industry.

COOKIES
Here is a list of the cookies we use. We've listed them here so you can choose whether or not to allow them.

session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data stored, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
_shopify_uniq, no data stored, expires at midnight (depending on visitor location) the following day. Calculates the number of visits to a store per unique customer.
cart, unique identifier, stored for 2 weeks, stores your shopping cart information.
secure_session_id, unique session identifier.
storefront_digest, unique identifier, undefined, if the store has a password, it is used to know if the current visitor has access to it.

ARTICLE 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent of yours to use this website.

 

ARTICLE 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please check back frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND CONTACT DETAILS
If you would like to: access, correct, modify or delete any personal information we have about you, file a complaint, or if you would simply like more information, please contact our Privacy Officer at info@nova-pharma.com or by mail at :

Iris Ste-Marie
Nova Pharma
514-919-6452
info@nova-pharma.com